Need to get in touch fast? Lets live chat
We monitor our live chat and emails up to 24 hours of the day, Monday to Sunday. While our exceptional customer service team are typically online during these hours, there may be rare occasions when they are unavailable. We prioritise live chat, so emails may take up to 24 hours to be replied to, although we are typically very fast at responding.
Feel free to jump on chat and leave us an email address if there isn’t anyone available. Alternatively, drop us an email at support@pacificventures.in
Welcome to our help centre, all our most commonly asked questions and answers are here in our FAQ’s
General
Where is everything made?
We ensure our products are made well everywhere, about 30% of our products is made in the UK, INDIA, USA, the rest we work with reputable and accredited production partners around the world and have done from the very start. on each product page it states where the garment is made and what materials it is made from.
Can I purchase a gift card?
Yes! You can, they’re available at; £10, £25, £50 & £100. These are E-Vouchers. You can purchase them
Orders, Shipping and Deliveries
Where do you ship to?
We ship to most countries around the world, with the exception of the following locations: Afghanistan, Ascension Island, Belarus, Caribbean Netherlands, Congo – Brazzaville, Congo – Kinshasa, French Southern Territories, India,Iraq, Lebanon, Libya, Myanmar (Burma), Russia, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sudan, Tristan da Cunha, Ukraine,United Kingdom, United States of America, Venezuela, Zimbabwe.
If you have any questions about whether we can ship to your location, please don’t hesitate
to contact us and we’ll do our best to assist you.
How Much Does shipping Cost?
Shipping costs vary depending on your location and the total value of your order. ,For customers in the India, shipping is free for orders over Rs. 2000 and For customers in the UK, shipping is free for orders over £100. For orders under £100, there is a flat rate shipping fee of £5.95. International shipping is available for a flat rate of £18, which typically costs us more. Customers from Australia, United States, Japan, and New Zealand have a flat rate shipping fee of £25.00. If you have any questions or concerns about shipping costs, please
don’t hesitate to contact us for assistance.
When can I expect my order to arrive?
Delivery times vary depending on your location. For customers in the UK, orders placed before 1pm are typically dispatched the same day and delivered the next day, but please allow up to 3 working days for delivery. For international orders, delivery times can range from 3 to 10 days depending on your location. Please note that delivery times may be affected by factors beyond our control, such as customs processing times or local postal service delays.
If you have any questions or concerns about delivery times, please don’t hesitate to contact us for assistance.